Refund policy

Changed your mind?
I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. Shipping costs are non-refundable for change of mind, and return shipping of the item is at the cost of the customer. 

To start a return, you can contact me at oliviabezett@gmail.com. 

Deposits for all commission pieces are non-refundable for change of mind. I work closely with my clients to ensure they are happy with how the commission will look from draft to completion. 

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is damaged or if you have received the wrong item so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, I cannot accept returns on sale items or gift cards.
 

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at oliviabezett@gmail.com.